Training Courses and Workshop Details

logoSEI Licensed Courses

Introduction to CMMI for Development

This 3-day class provides a detailed overview of the fundamental concepts and structure of the Capability Maturity Model Integration (CMMI). The course is a prerequisite for appraisal team members and any certification or subsequent course that requires completion of an Introduction to CMMI course. The CMMI for Development (CMMI-DEV) model is a framework that helps organizations improve their ability to develop and maintain quality products and services. It consists of a set of best practices in project management, engineering, and process management/improvement for developing and maintaining high quality systems, software, and hardware products as well as services. CMMI models integrate best practices from proven standards and models such as the CMM for Software, EIA 731, ISO 9000, and the Integrated Product Development CMM.

This course will help you:

  • Understand the structure, scope, and contents of the CMMI model
  • Apply CMMI practices in different organizational contexts
  • Use the CMMI model to define and work toward organizational process improvement goals

Participants receive:

  • CMMI for Development: Guidelines for Process Integration and Product Improvement
  • Course Materials and Handouts
  • 2.5 CEUs (Carnegie Mellon University)

Introduction to CMMI for Services

This 3-day course is the definitive introductory course about the CMMI for Services (CMMI-SVC) model. The course provides the knowledge needed to take the first steps with CMMI-SVC and is a prerequisite for appraisal team members and any certification or subsequent course that requires completion of an Introduction to CMMI course. CMMI-SVC is a comprehensive set of guidelines that helps organizations to establish and improve processes for delivering service. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers service providers a practical framework for achieving higher levels of service quality, controlling costs, improving schedule performance, and ensuring customer satisfaction.

This course will help you:

  • Determine whether CMMI-SVC applies to your business context
  • Learn effective practices for defining, establishing, and managing service
  • Sustain your improvement
  • Prepare for next steps, such as an appraisal or certification

Participants receive:

  • CMMI for Services: Guidelines for Superior Service
  • Course Materials and Handouts
  • 2.5 CEUs (Carnegie Mellon University)

Services Supplement for CMMI for Development

This 1-day course, intended for those who have completed Introduction to CMMI for Development, introduces service providers, appraisal team members, and process group members to CMMI fundamental concepts related to service delivery. The CMMI for Services (CMMI-SVC) model defines effective practices that ensure quality services are delivered to customers and end users. Examples of services that benefit from the application of CMMI-SVC include maintenance, operations, logistics, and IT. Completing Introduction to CMMI for Development along with this course fulfills the prerequisite for any course requiring Introduction to CMMI for Services V1.2 as well as for being a lead appraiser, team leader, or team member on a SCAMPI appraisal using the CMMI-SVC model.

Participants receive:

  • CMMI for Services: Guidelines for Superior Service
  • Course Materials and Handouts
  • 1 CEU (Carnegie Mellon University)

Acquisition Supplement for CMMI for Development

This one-day course introduces acquisition managers and practitioners, appraisal team members, and process group (e.g., SEPG, EPG) members to CMMI fundamental concepts related to acquisition. CMMI for Acquisition (CMMI-ACQ) is a CMMI model designed for use in managing a supply chain by those who acquire, procure, or otherwise select and purchase products and services for business purposes. Completing Introduction to CMMI for Development along with this course fulfills the prerequisite for being a lead appraiser, team leader, or team member on a SCAMPI appraisal using the CMMI-ACQ model.

Participants receive:

  • CMMI for Acquisition: Guidelines for Improving the Acquisition of Products and Services
  • Course Materials and Handouts
  • 1 CEU (Carnegie Mellon University)

Development Supplement for CMMI for Services

If you've taken the Introduction to CMMI for Services course and you want to learn more about development, this course is for you. This one-day course introduces you to the CMMI for Development (CMMI-DEV) model, which describes effective practices for developing quality products for customers and end users. Completing Introduction to CMMI for Services along with this course fulfills the prerequisite for being a lead appraiser, team leader, or team member on a SCAMPI appraisal using the CMMI-DEV model.

Participants receive:

  • CMMI for Development: Guidelines for Process Integration and Product Improvement
  • Course Materials and Handouts
  • 1 CEU (Carnegie Mellon University)

SCAMPI Appraisal Team Training

Oppenheimer Partners usually provides Appraisal Team Training in conjunction with a particular SCAMPI Appraisal, rather than as a standalone course. Prior to the appraisal on-site interval, we provide a 4-6 hour session of appraisal team training to allocated and alternate appraisal team members, as well as local appraisal participants and any other organization members who would benefit from a more thorough understanding of the SCAMPI methodologies and their application in the current appraisal. Additional team training is provided as needed throughout the appraisal itself.

However, organizations that are scheduling a large number of appraisals may choose to establish a pool of trained appraisal team members to limit the amount of time required in training for each individual appraisal. To meet this need, Oppenheimer Partners can also deliver a 1 to 2-day course that introduces potential appraisal team members to the concepts and details of the SCAMPI methodology. After attending the appropriate 3-day Introduction to CMMI course and this training, participants will qualify as potential SCAMPI Appraisal Team Members.

logoCustomized Training and Workshops

We help you understand how CMMI practices fit in with and enhance your current processes, adding value without creating useless overhead. Examples of customized hands-on training we have provided to our clients include:

1. CMMI Executive Overview: Setting the Context for Making Informed Decisions about Implementing CMMI

Content:

  • What is the CMMI?
  • What is a SCAMPI appraisal?
  • Myths and assumptions vs requirements
  • What works and what doesn’t

2. Process Architecture: Understanding and Documenting Your Process Architecture to Implement CMMI without Excessive Overhead

Content:

  • Identify business context and organization structure
  • Understand dependencies and interfaces
  • Understand constraints (standards, tools)
  • Identify gaps and redundancies
  • Define and clarify value stream
  • Identify strengths and weaknesses
  • Map CMMI practices to process architecture

3. Managing Project Activities: Work Breakdown Structure, Estimation and Resource Allocation

Content:

  • Define an appropriately detailed work breakdown structure
  • Learn simple, effective estimation techniques and tools
  • Define and document a draft for an improved estimation procedure

4. Managing Project Scope: Missing, Changed, or Misunderstood Requirements

Content:

  • Do "knowledge mining" of stakeholders to determine requirements management needs
  • Define and document a draft requirements management policy, process, and procedures

5. Simple Measurement and Analysis: Institutionalizing Measurement and Analysis Activities throughout Product/Project Lifecycle

Content:

  • Understand and clarify current measurement activities
  • Define draft general measurement and analysis policy, processes and procedures that can be tailored appropriately for project management and technical needs

6. Verification and Validation: Institutionalizing Process and Procedures for Reviewing and Testing Work Products

Content:

  • Develop first useful draft of a set of review and test process assets such as policies, checklists, and templates
  • Practice using review procedure to review new process assets with stakeholders
  • Create action plan for completing the work

7. Risk Management: Implementing Risk Management in Small Organizations

Content:

  • Learn how to distinguish between risks, issues, and risk factors, so that you can stop addressing problems after they occur, and start proactively avoiding or mitigating them before they happen
  • Learn how and when to apply basic risk concepts and techniques
  • Learn how to do risk management simply, with very low overhead, while still providing significant value
  • Develop a draft risk management strategy and implementation for your organization

8. Process Quality Assurance: PPQA that Adds Business Value, not Overhead

Content:

  • Learn about using PPQA to add business value
  • Develop useful first drafts of checklists and on-line forms for implementing consistent, useful processes and ensuring adherence
  • Create PPQA Plan

9. Conflict Resolution: Handling Conflict within the Change Process

Content:

  • Responses to conflict
  • Positions vs. Interests
  • Non-blameful communication
  • Benefits of conflict

10. Positive Change Management: Changing the Culture of the Organization

Content:

  • Imperative to change
  • Dynamics of change & managing complex change
  • Leadership roles
  • The implementation dip
  • Being realistic isn't realistic

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